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Privacy Policy

Last updated: 18 September 2026

IT Support Office respects your privacy and is committed to protecting the personal information you provide when using our website and IT support services.

This Privacy Policy explains what information we collect, why we use it, how we protect it and your rights under UK data protection law.

1. Information We Collect

We may collect information that you provide to us, including:

  • Your name
  • Company or organisation name
  • Email address
  • Telephone number
  • Business address and postcode, where provided
  • Information submitted through our contact forms
  • Customer account and registration information
  • Information contained within IT support tickets
  • Communications between you and IT Support Office
  • Technical information reasonably necessary to investigate and provide IT support

When you use our website, limited technical information may also be processed, such as your IP address, browser or device information and website usage information.

Please do not provide passwords, multi-factor authentication (MFA) verification codes, recovery codes or other authentication credentials through our website forms or support ticket system.

2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries submitted through our website
  • Create and administer customer accounts
  • Provide IT support and technical services
  • Manage, investigate and respond to support tickets
  • Communicate with you about services you have requested
  • Maintain the security and reliability of our website and services
  • Prevent spam, fraud, abuse and malicious activity
  • Understand how visitors use our website, where consent has been provided
  • Maintain appropriate business and service records
  • Meet applicable legal, regulatory and accounting requirements

We do not sell your personal information.

3. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may process your information on one or more of the following bases:

Contract or steps before entering into a contract – where processing is necessary to provide IT support or another service you have requested, or to respond to a request before entering into an agreement.

Legitimate interests – where reasonably necessary to operate our business, administer our website and customer services, maintain security, prevent abuse, respond to enquiries and improve our services, provided those interests do not override your rights and interests.

Legal obligation – where we are required to process or retain information to comply with applicable law.

Consent – where you have given us permission for particular processing, including the use of non-essential analytics cookies where applicable.

Where we rely on consent, you can withdraw your consent at any time.

4. Customer Portal and Support Tickets

Registered customers may use our Customer Portal to create and manage IT support tickets. Information submitted through a support ticket is used to investigate the issue, communicate with you and provide the requested IT support.

Support tickets may contain technical information about computers, networks, software or other systems where this information is necessary to diagnose and resolve a problem.

Please do not submit passwords, multi-factor authentication (MFA) verification codes, recovery codes or other authentication credentials through the Customer Portal or support ticket system.

5. Contact Forms

When you submit a contact form, we use the information you provide to respond to your enquiry and, where appropriate, provide the service you have requested.

Information submitted through our forms may include your name, email address, telephone number, company details and the contents of your message.

6. Spam and Security Protection

We use security and anti-spam measures to protect our website and forms against automated submissions, abuse and malicious activity.

Our forms may use Cloudflare Turnstile for security and anti-spam verification. As part of this process, technical information relating to your browser, device, network connection or interaction with the website may be processed where necessary to determine whether a request is legitimate.

7. Google Analytics and Website Statistics

We use Google Analytics 4 (GA4) to help us understand how visitors use the IT Support Office website. Google Analytics may collect information such as pages visited, website interactions, browser or device information and other website usage information.

Google Analytics is implemented on our website through MonsterInsights.

Analytics cookies are treated as non-essential cookies on our website and are only activated after the appropriate consent has been provided through our cookie consent system.

You can refuse analytics cookies by selecting Deny on the cookie banner or by changing your cookie preferences using the Manage Consent option on our website.

8. Cookies and Consent

Our website uses cookies and similar technologies. Some cookies are necessary for the operation, functionality and security of the website. Other cookies, such as analytics cookies, are used only with the appropriate consent.

We use Complianz to manage cookie consent and visitor preferences.

When you first visit our website, you can accept or deny non-essential cookies or manage your preferences.

You can change or withdraw your cookie consent at any time using the Manage Consent link in the footer of our website.

More information about the cookies used by this website and how you can manage your preferences is available in our Cookie Policy.

9. Sharing Your Information

We do not sell your personal information.

Where reasonably necessary, information may be shared with service providers that help us operate our website and deliver our services. Depending on the services you use, these may include:

  • Website hosting and infrastructure providers
  • Email and communications providers
  • IT support and service-management systems
  • Website analytics providers
  • Website security and anti-spam providers
  • Professional advisers or service providers where reasonably necessary
  • Government, regulatory or law-enforcement authorities where disclosure is required by law

Service providers should only receive information necessary for the relevant service and are expected to handle personal information appropriately.

10. International Data Transfers

Some technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection requirements. Depending on the circumstances, this may include UK adequacy regulations or approved contractual safeguards.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period depends on the type of information and why we hold it. Factors may include:

  • How long the information is needed to provide a service or respond to an enquiry
  • The duration of our relationship with a customer
  • Whether information is required for support, security or business records
  • Applicable accounting, legal or regulatory requirements
  • Whether information may reasonably be required to establish, exercise or defend legal claims

When information is no longer reasonably required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to erase your personal information in certain circumstances
  • Ask us to restrict processing in certain circumstances
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

These rights are subject to applicable legal requirements and exemptions.

If you wish to exercise a data protection right, please contact us using the details below.

14. Contact Us About Your Personal Information

If you have a question about this Privacy Policy, how your personal information is handled or wish to exercise your data protection rights, please contact:

IT Support Office
Email: support@itsupportoffice.com
Website: itsupportoffice.com
Location: Colindale, London NW9, United Kingdom

15. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we have an opportunity to investigate your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, technologies or legal obligations change.

The latest version will be published on this page and the Last updated date at the top of this Privacy Policy will be changed accordingly.